FAQS

• Serial number of the device
• Your phone details (brand, model, software version, etc)
• Screenshots or video of the error on the device

If you need to transfer your software, please contact tech support and provide the following:

• Old and New serial number
• Reason of software transfer

Please contact the dealer you purchased the device from to purchase software/updates directly

Android: Long hold the app icon, go to app info > storage > Clear cache and try the download again

iOS: Go to Me > Settings > Clear Cache and try the download again

Please contact tech support and provide a screenshot of the message received

Check if you are able to see "Log in Later" at the bottom right corner of the login screen. If not, please make sure to download MaxiAP200 to your AP200

Please contact tech support and provide your serial number to change the sales contract to all languages

• You should click the icon (shown in red box at the bottom) to start the log collecting process
• You will see the icon light up after clicked
• If the problem occurred during the diagnostic process, you should click the icon again to end the log collecting process, and then upload
• Please describe the issue in detail when you upload the data logs

Logs are collected via MaxiTools when the errors which are most likely related to system program issues occurred. Generally these errors occurred before we get access to internal diagnostic function menu or before we started to diagnose the vehicle. For example, when we tap Diagnostic—Benz, but error message “Authorization Check Failed” came up.

Generally this issue occurs after a factory reset attempt on a device that is out of subscription.

Go to ES File Explorer > SD Card > Scan > apk_back

Reinstall MaxiDas.apk

If the apk_back folder is not found on the SD card, please upload the data log via MaxiTools and send the MaxiUI version to tech support

If the device has a valid subscription, flash the device with program which will delete all data; If the device is out of subscription, flash the device with program which will not delete all data first; If the device is still stuck, the risk of using flash program will delete all data and flash the device with the program which will delete all data. Contact tech support for flash program

Please check if your device is in black list. If not, please upload logs via MaxiTools for further details

• Check to see if there is a network issue.
• Check if Autel's server Ips are blocked by your internet provider
• Try to connect the device to another wifi connection or your phone's hot spot

If the Update list is loaded up:

• Please go to System Settings-Storage, check if internal space is enough;
• Please go to System Settings--About tablet, check if MaxiUI version is too low;
• If MaxiUI version is too low, you can use OSupdate apk. file (contact support for this file) to update the system version of the device to higher version first;
• If internal space is not enough, please uninstall all software first, then download BMW, Benz, Audi one by one first before you download any other software.
• If the space is still not enough, you can purchase a designated TF card and download BMW software into this TF Card

※ Only Sandisk TF card of 16G storage, class 10, 80MB/S is compatible with MaxiSys tools;
※ Only BMW can be downloaded into this TF Card;

If MaxiUI version is normal and internal space is enough, please upload data logs via MaxiTools for checking.

A) "Error Message “Software is not authorized!”

Solution:
Go to ES File Explorer--Scan folder, check if there is file “authorization.txt”;
Go to ES File Explorer--Scan—Vehicle, get access to each vehicle folder, check if the file “authorization.txt” is available;
If the “authorization.txt” file is missing in Scan folder, but exists in all other vehicle folders:
connect the tablet to computer via USB cable → turn on USB storage → disconnect USB cable → tap Diagnostics test again.
If invalid, renew subscription and download all software again.

B) “Authorization Check Failed! Error Code: 1”

Case1(Single car brand error): Copy valid authorization.txt from BMW/Rolls-Royce/AstonMartin folder to faulty car folder; invalid then renew subscription.
Case2(All brands error): Renew subscription and reinstall all software.

C) “Authorization Check Failed! Error Code: 2”

Valid subscription: Uninstall all apps in Data manager → update redownload;
Expired subscription: Send About page screenshot + upload logs to support;
Abnormal fixed SN(V09G00000131): Reboot device ≥5 times, still abnormal contact dealer repair.

D/E/F/G/H/I) Error Code:3/4/5/8/9/10

Upload data log via MaxiTools + send device SN to technical support for backend reset.

• Send us a screenshot of the error message you received
• Record your operation steps before error pops up
• Reproduce issue → open MaxiTools → collect & upload logs with completed upload prompt

Active subscription workaround: Connect WiFi and tap Authorization; or erase SD card/uninstall apps then redownload software.

After a log is collected, a log file will be automatically created and stored in your device;
You can go to ES File Explorer > Scan > Data logging to find out the corresponding vehicle folder;
You will see log files (generally zip file named by date) that you can email directly to tech support

Collect logs if error occurs in below operation:

• Access specific/all vehicle system
• Read/clear DTCs, decode VIN, view live data
• Active test, special function, coding & programming

• Describe error & operation steps in detail
• Upload complete valid data logs
• Confirm upload success, provide device serial number to support

Log upload tutorial: https://youtu.be/kkdSFht6rh4

• Check all pre-conditions fully satisfied
• Record full diagnostic video
• Provide vehicle make/model/year/VIN, device About screenshot, failed function name & detailed fault description

Region OBDII standard:

• U.S.A: OBDII from 1996
• Europe: OBDII from 2006
• Asia mainstream: OBDII from 2009

Test on another confirmed OBD compliant car; only single vehicle fail = car OBD port fault; all cars fail = scanner hardware fault. Still error submit region+device SN+VIN to support.

• Replace OBDII test cable first
• Test multiple different vehicles
• All cars fail = scanner hardware faulty; Single car fail = vehicle circuit/OBD port fault

Check target module wiring/connector; clear related DTC from other associated modules first;
Still unresolved record full test video + send vehicle info to Autel tech support.